Good Customer Service: Prologue Bikes

Here's a tale about why being friendly, not necessarily looking for a quick buck and being a generous and knowledgeable business owner gets you a steady supply of revenue and good feeling from your customers and potential customers.

Prologue Bikes in East Sheen is a good example. I was concerned about over (or under) tightening some nuts on my bike. If you over do it you can damage the frame or the component and that'll cost you. I read that you needed a torque wrench and set out to buy one. There are three cycle shops on my road and the other two either couldn't help me or tried to sell me expensive items without checking my need. Prologue told me they didn't have any, they could order them in for me, but why don't I try the local hardware store down the road. Well done, that could have been a sale there if I'd decided to buy from them, but I actually went to the hardware store and found cheaper products well suited to my needs. I also left Prologue knowing they didn't press for the sale and cared more about my needs than anything else. Good customer service.

The next week, I needed some tuning done on my bike and asked if they could replace my gear and brake cables and tune them. When I went in to drop off the bike, they went over the bike and said, the cables were fine, no need to change them, they would just tune them. Again, knowledgeable staff decided not to take another 70% of the sale out of me and just went for the right thing to do. I really appreciate this.

Each visit has built up trust in the company and they had no idea about what I might want the next week and how much money it would make them in the long run. I've been looking at buying a new road bike and need a lot of assistance before I part with £00s or £000s, I think that Prologue will be the place I go to do this. It could ultimately earn them more money than they turned down initially and that's good customer service paying off.


Good Customer Service: Dixons

How to get a duplicate receipt from Dixon's

My camera broke and was in warranty so I was able to get it repaired, but they needed proof of purchase. The trouble was I had lost the original receipt moving house so I thought I'd see if I could get a duplicate.

Dixon's were really helpful; a quick call to them identified the store and product code I needed and they put me through to the store. The store found the item and advised that I could go to any Curry's or Dixon's store and they would print a new receipt.

I popped down to the nearest store and it was all taken care of within 10 minutes. Nice work Dixon's.


How to increase the view count on YouTube

If you want to see how this works look at this video. This video is just something I found on YouTube with very little views to test this with and it shouldn't have many views because noone knows about it, but actually it has loads thanks to this technique.

I used Tube Increaser to automatically up the view count.

The way this works is that you give Tube Increaser a YouTube video or channel to "up" and then off it goes.

You do need a list of HTTP proxies to make this work because YouTube knows the IP address of every view so you can't increase views by refreshing your video webpage repeatedly. This link gives you loads of HTTP proxies you can use. HTTP Proxy List

For every page of proxies, copy the left hand column (IP addresses) and put it in a text file. This can then be loaded in to Tube Increaser and then off you go.



Update: To Donate Or Not Donate ...

A while back I posted about opt-out versus opt-in policy for organ donation. Here's the original blog entry.

Well, there's been an update from the government on this. the e-petition was completed (4000+ signatures) and the government responded. Unfortunately, they are not saying much.

The Government know that around 8,000 people in the UK need an organ transplant but only 3,000 transplants are carried out each year. With more than 400 people dying every year waiting for a new kidney, heart, lung or liver, we need to do everything possible to increase organ donation. The Government is keen to see organ donation and transplant rates start to rise and to match rates seen in some other European countries.

On 17 July this year, the Chief Medical Officer, Sir Liam Donaldson, published his Annual Report for 2006, On the State of Public Health, in which he reviews key health problems and developments. In his report, Sir Liam calls for action to tackle the present shortages of organs for transplantation. His recommendations include the need for legislation to be amended to create an opt-out system for organ donation, more opportunities to be taken to increase donations in hospitals and to maximise organ transplantation, and for targeted campaigns to be aimed at increasing organ donation in ethnic minority populations.

In 2006, prior to the Chief Medical Officer's report, Ministers asked officials within the Department of Health's transplant policy team and the UK Transplant (UKT) division of NHS Blood and Transplant to bring together a group of key people to form an organ donation taskforce. The taskforce was asked to review the progress made since the publication of Saving Lives, Valuing Donors - A Transplant Framework for England in 2003 and The National Service Framework for Renal Services in 2004. It will also identify barriers to organ donation, analyse factors militating against organ donation and make recommendations for increasing donation rates within existing legal frameworks. The taskforce will report to Ministers shortly on what steps could be taken to optimise donation rates, and we look forward to receiving its recommendations.

Following the publication of the Chief Medical Officer's report, the Secretary of State for Health, Alan Johnson, asked the organ donation taskforce to form a subgroup in order to examine the potential impact on donation rates of introducing an 'opt-out' or presumed consent system in the UK. It has been asked to consider the clinical, ethical, legal and societal issues surrounding such a system.

Any move to a system of presumed consent would require a change in the current law and extensive prior consultation.

Link to original.

Hopefully something will happen and I know we must allow for due process, but I wish they had all said, "great idea" and got on with it.


Great Concept, but Would You Switch

LloydsTSB's save the change is one of the newest ways banks in the UK are trying desperately to get each others customers to switch to them. Personally, I see no reason to switch banks unless you get very bad service from them or they can not or will not do something to improve the way you bank. I've been with my bank for 24 years and really can't see myself switching. The first sort of switch offers I seriously looked at were the high current account interest options, with slogans aimed at making you question why you were with your banks "pitiful" interest on positive balances in a current account, when they offered you up to 60 times more interest. Well whoopee-do, because most of my account money is gone pretty soon as it reaches the account. It goes to pay bills and to my regular savings accounts. Once bills are paid and savings are made the money is mine. I'm not worried about spending my savings nor saving what I spend, that's all done.

I imagine that whilst I'm not alone sufficient people must keep an account balance that warrants such interest. I can't see why this isn't just in a savings account, but there must be reasons for it. Probably laziness, or persons that are well-off enough to have a significant amounts in a current account and not worry about investing it elsewhere. Surely, laziness is the sucker punch to stop the lazy from changing bank account and the well-off probably don't care either. However, what do I know.

Anyway, back to LloydsTSB; they have just had this great idea, why not round up all debit card transactions and save the difference. They'll do this automatically for you so all you have to do is spend, spend, spend. I actually think this is a fantastic idea, a simple thing that means a) all transactions are in whole pounds, which is great for a budget and b) you save money you don't notice. The trouble is this is not worth switching banks for. I did some calculations and on my debit card transactions I could save around £2 per week, if I expanded this to all transactions I can save £5 per week. So on average this makes me £20 a month better off and approximately £240 a year richer.

Is £240 a year worth the hassle? For a lower income family, that may find it hard to save this sounds like a great idea. I wonder if they would save as much as me though as I make a lot of transactions a month. It's not the amount you spend, but the relative number of transactions and the difference in transactions rounded up that matters. This means it could be a similar saving for a lower income family, but remember I had to include all transactions, not just debit card transactions to reach this figure. The total debit card savings is actually only £84 per year. This is potentially significant, perhaps as much part of a Christmas savings pot, but is it worth a switch? I don't think so, but then that's me, I'll only make a change for a very good reason.

In the meantime, I've started calculating the difference of all transactions in one month and saving that total difference in the next months budget. £240 will do me nicely, without any hassle of changing banks. The moral of this story, steal other people's good ideas, but don't inconvenience yourself.


To Donate Or Not Donate; There Should Be No Question.

Having a donor card is pointless. Time after time distraught families veto any altruistic last wishes of a donor. I don't know how it came to pass, but somehow the rights of the person over their body end with death despite the fact that their rights of control of their money continue through a will. Would anyone allow their next of kin control of their money and possessions after death, most likely not, but somehow the law allows just that control despite a persons wishes over their physical body.

There are two solutions to this problem, one moderate, one comprehensive. I'm going to put forward first why any solution is better than the current situation and second why the comprehensive solution should be considered above the moderate one.

The donor card scheme seems a sensible scheme until you realise that it has no legal basis for success. You can register as a donor, but this registration may not be found at the right moment through a donor search unless you are carrying a card, so the legal option is to assume donation was not permitted. If you are carrying the card, your right to organ donation may be usurped by the rights of your next of kin to whom the absolute right over your body is granted upon death. The moderate solution is to decide that if a person wishes to donate their body to help others upon death then the right to do so is entirely the persons and no one elses. The moderate solution is to make carrying a donor card or registration on a donor database legally binding. If the deceased wishes to donate then the decision to use the body for organs is then given to the doctors at the time. This moderate solution at least stops the donor system from being a damp squib of a system (pardon the euphemism). If I want to donate my organs I should be able to and the decision to do so should be entirely mine to make.

A BBC survey ( http://news.bbc.co.uk/1/hi/health/4165656.stm [BBC News] ) suggests that the majority of people are in favour of organ donation. The survey data is not something I have access to and the BBC journalism in the news article is suspect in terms of statistics and what it is really trying to say, but the points it raises are important to my argument for an opt-out system rather than an opt-in system, which is my comprehensive solution.

One key statistic though is that 2.724 organ transplants took place last year, but 7,708 people are awaiting transplants. This either means that all people waiting will get one in approximately three years time if the figures are steady or that a lot of the 7,708 people will die or have an extended period of serious ill-health and discomfort because they don't get an organ time. However, as people get ill all the time the number of people requiring organ donation will be added to. In short there are not enough donor organs for those requiring a transplant.

We need in increase the number of people donating organs. One way is my moderate approach above, it will increase the number of donated organs, but will that be enough. Firstly there still may not be enough organs available and secondly not all organs donated are of a suitable match to the transplant patient or in a suitable condition to be donated. Really we need to increase the number donors in total. A fact is that a lot of people would donate, but "haven't got around to it"; that old chestnut. Our inherent laziness or pragmatism that says we either can't be bother to do something or that the something has not become sufficiently important in our hierarchy of needs that we'll actually do it. Sure we'll feel guilty about it or concerned that we "should do something", but that won't happen. We should change this.

People also have misconceptions about donation, thinking that their bodies will be experimented on or that because they drink heavily or are overweight their organs are not useful. Sure you may damage your liver drinking, but that shouldn't affect donation of your cornea to a blind person. And, of course, you certainly will not be experimented on, many people confuse organ donation to donating their bodies to medical science. They are very different things. So we have laziness and misunderstanding to blame for a lack of donors, surely we can overcome this.

One way to overcome it is to spend money on education and on campaigns to recruit donors, but recruiting a donor is costly and must be done time and again. Each new generation of adults needs education and recruiting, which means that this is a continual cost to government. An efficient mechanism is surely to legislate an opt-out scheme. For a one-off cost of parliament you get an increase in donors immediately. An increase that continues as a steady level of donors for good.

Many people object to organ donation and they have a right to do so, they also have a right to preserve their bodies thus the opt-out scheme would allow these people to object and opt-out of donation. I believe this is the right way to go, it allows an increase in donors and respects the rights of those that want to preserve their bodies upon death. Many people feel this way, but their inherent laziness or pragmatism means they won't get around to opting out, and this way we also overcome ignorance or misconception of donation.

There's been a lot of talk about how we should move the right of the dead, or rather the right of the next of kin from opt-in to opt-out making it a right of the living to continue to live through donors. Many European countries do this and I've signed the petition at the government website (http://petitions.pm.gov.uk/Organ-Donation/ [UK government Website] ) in favour of this. It's a shame that more people are interesting in road charging ( http://news.bbc.co.uk/1/hi/uk/6349027.stm [BBC News] ) than preserving life. I'm not saying 1 million people shouldn't petition against the road charging proposals as there are fundamental human rights at stake there too, but I think 1 million people should equally petition for life through donation of organs, which is a more significant and fundamental human right.